Privacy Policy

1. Introduction

This Privacy Policy outlines how MY TYRES | RAIHAN AUTOS collects, uses, stores, and protects the personal information of individuals who interact with our website, visit our premises, or use our services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Full name, email address, phone number, home or business address.

• Vehicle Information: Registration number, vehicle make/model, MOT history, service records.

• Payment Information: Billing details, transaction history (we do not store card numbers directly unless explicitly agreed).

• Technical Information: IP address, browser type, operating system, device type, and cookies when you access our website.

• CCTV Footage: If you visit our premises, your image may be recorded via CCTV for safety and security purposes.

3. How We Use Your Information

We use the personal information we collect to:

• Provide and manage vehicle-related services such as repairs, MOTs, servicing, tyre fittings, etc.

• Respond to enquiries, send reminders (e.g., MOT due dates), and provide customer support.

• Process payments and issue invoices.

• Improve our website and services.

• Ensure the safety and security of our staff, customers, and premises.

• Comply with legal or regulatory obligations.

4. Sharing Your Information

We do not sell your personal information. However, we may share your information with trusted third parties under the following circumstances:

• Service Providers: Such as payment processors, email/SMS platforms, or IT service providers.

• Legal Requirements: If required to do so by law or in response to valid legal requests by public authorities.

• Business Transfers: In the event of a merger, acquisition, or asset sale.

All third parties are contractually obligated to keep your data secure and only use it in accordance with our instructions and applicable data protection laws.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes encryption, secure file storage, and access controls.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example, MOT and service records may be retained for up to 7 years.

7. Your Rights

You have rights under the UK GDPR, including:

• The right to access your personal data.

• The right to correct inaccurate or incomplete data.

• The right to request erasure (in some cases).

• The right to object to processing or request restriction.

• The right to data portability.

• The right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise these rights, please contact us using the details below.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience, analyse website traffic, and improve our services. You can manage cookie preferences via your browser settings.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:

MY TYRES | RAIHAN AUTOS

UNIT 17, 71-73 NATHAN WAY SE28 0BQ

chase@mytyresltd.com

020 3441 4460

11. Changes to This Policy

We reserve the right to update this policy from time to time. Any changes will be posted on this page with an updated effective date.