1. Introduction

This Privacy Policy outlines how MY TYRES collects, uses, stores, and protects the personal information of individuals who interact with our website, visit our premises, or use our services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Full name, email address, phone number, home or business address.
Vehicle Information: Registration number, vehicle make/model, MOT history, service records.
Payment Information: Billing details, transaction history (we do not store card numbers directly unless explicitly agreed).
Technical Information: IP address, browser type, operating system, device type, and cookies when you access our website.
CCTV Footage: If you visit our premises, your image may be recorded via CCTV for safety and security purposes.

3. How We Use Your Information

We use the personal information we collect to:

Provide and manage vehicle-related services such as repairs, MOTs, servicing, tyre fittings, and related work.
Respond to enquiries, send reminders (for example MOT due dates), and provide customer support.
Process payments and issue invoices.
Improve our website, services, and customer experience.
Ensure the safety and security of our staff, customers, and premises.
Comply with legal or regulatory obligations.

4. Sharing Your Information

We do not sell your personal information. However, we may share your information with trusted third parties under the following circumstances:

Service Providers: Such as payment processors, email/SMS platforms, or IT service providers.
Legal Requirements: If required to do so by law or in response to valid legal requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or asset sale.

All third parties are contractually obligated to keep your data secure and only use it in accordance with our instructions and applicable data protection laws.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes measures such as encryption, secure file storage, and access controls.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example, MOT and service records may be retained for up to 7 years.

7. Your Rights

You have rights under the UK GDPR, including:

The right to access your personal data.
The right to correct inaccurate or incomplete data.
The right to request erasure of your data in certain circumstances.
The right to object to processing or request restriction of processing.
The right to data portability.
The right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details in the “Contact Us” section below.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience, analyse website traffic, and improve our services. You can manage or disable cookies via your browser settings, although this may impact certain features of the website.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or the content of those websites. We recommend that you review the privacy policies of any third-party sites you visit.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:

MY TYRES | RAIHAN AUTOS
UNIT 17, 71-73 NATHAN WAY
SE28 0BQ, London

chase@mytyresltd.com
Tel: 7444 991 602

11. Changes to This Policy

We reserve the right to update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to check this page periodically to stay informed about how we protect your data.