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Terms and Conditions
1. Acceptance of Terms
By using our website or services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Services Offered
We offer services including, but not limited to, MOT testing, tyre fitting, vehicle repairs, diagnostics, and general servicing. All services are subject to availability and confirmation.
3. Cancellations and Refunds
• You may cancel a service with at least 24 hours’ notice to avoid charges.
• We reserve the right to cancel or reschedule services due to unforeseen circumstances (e.g., staff absence, parts delays).
• Refunds are only issued for services not rendered, and at our sole discretion.
4. Payments and Pricing
• Prices are provided upfront or upon inspection and may vary based on parts or labour required.
• Full payment is due upon completion of the service unless agreed otherwise.
• We accept various payment methods, including card and cash.
5. Customer Responsibilities
• You must ensure your vehicle is legally drivable and disclose all known issues at time of service.
• You are responsible for collecting your vehicle promptly after work completion.
• Any parts or vehicles left unclaimed for over 30 days may incur storage fees or be disposed of legally.
6. Liability Disclaimer
• We strive for accuracy in all work; however, we are not liable for delays, minor errors, or temporary downtime of our website.
• We are not responsible for pre-existing faults or damage resulting from undisclosed conditions.
• Our maximum liability shall not exceed the amount paid for the service in question.
7. Warranties
• Some services and parts may come with a manufacturer or in-house warranty.
• Warranty claims must be supported by a valid receipt and inspection at our premises.
• Warranties do not cover misuse, accidents, wear and tear, or work altered by third parties.
8. Intellectual Property
• All content on our website or promotional material—including logos, photos, and service descriptions—is owned or licensed by us.
• You may not copy, reproduce, distribute, or commercially exploit our content without our express permission.
9. Prohibited Conduct
You agree not to:
• Use our website or services for unlawful purposes.
• Engage in hate speech, harassment, or threatening behavior.
• Attempt to damage or disrupt our systems or services.
• Post false reviews or engage in defamation.
We reserve the right to refuse service or remove user access if these rules are violated.
10. Account Suspension or Termination
If our site or booking system requires registration, we may suspend or terminate accounts for:
• Fraudulent activity
• Misuse of services
• Breaching our Terms and Conditions
11. Website Use and Availability
We aim to maintain an accurate and secure website but do not guarantee error-free performance or constant availability. We may update content at any time without prior notice.
12. Changes to These Terms
We reserve the right to update or change these Terms and Conditions at any time. Changes will be effective upon posting on our website.
13. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be handled by the relevant courts of the United Kingdom.
14. Contact Information
For questions about these Terms and Conditions, contact us at:
MY TYRES | RAIHAN AUTOS
UNIT 17, 71-73 NATHAN WAY, SE28 0BQ
0203 441 4460
Return and Refund Policy
1. Eligibility for Returns
We accept returns under the following conditions:
• Timeframe: Returns must be initiated within 14 days of purchase or service completion.
• Product Condition: Items must be unused, unfitted, and in original packaging (if applicable).
• Services: If you’re unhappy with a service provided, contact us within 7 days so we can assess and resolve the issue.
• Non-Returnable Items: Custom-ordered parts, electrical components, or items damaged after installation cannot be returned unless faulty.
2. Valid Reasons for Return
• The product was damaged or defective upon delivery.
• The item was incorrect or not as described.
• You received a duplicate or unwanted item (ordered in error, wrong size, etc.).
3. How to Initiate a Return
To initiate a return or raise a refund claim:
• Contact us via:
• Email: chase@mytyresltd.com
Please provide:
• Your name and contact details
• Date of purchase or service
• Vehicle registration (if applicable)
• Reason for return
• A copy of your receipt or invoice
We will assess your request and respond within 2 working days.
4. Refund Process
If your return is approved:
• Refunds will be issued to the original payment method within 5–10 working days.
• If payment was made by card, the refund will appear on your bank statement depending on your bank’s processing times.
• Cash refunds for cash purchases are processed in-store only.
• Labour charges are non-refundable once a service has been completed, unless we failed to deliver as promised.
5. Exchange Policy
If an item is eligible for return but you prefer a replacement (e.g. correct tyre size, different battery), we will arrange an exchange subject to stock availability/requirements.
6. Faulty Goods or Service Issues
If a product is faulty or a service concern arises:
• Contact us immediately to arrange a free inspection.
• If the fault is confirmed, we will either repair, replace, or refund at our discretion, depending on the issue and your preference.
• We may liaise with the part manufacturer if warranty is involved.
7. Your Responsibilities
• You are responsible for bringing the item back to us unless we arrange collection.
• You must take reasonable care of any product you intend to return and ensure it’s protected from damage until it is returned.
8. Contact Us
For all return and refund enquiries, please contact:
MY TYRES | RAIHAN AUTOS
UNIT 17, 71-73 NATHAN WAY, SE28 0BQ
Email: chase@mytyresltd.com
Phone: 020 3441 4460
MY TYRES | RAIHAN AUTOS
Unit 17, 71/73 Nathan Way, London, UK
Copyright © 2025 MY TYRES | RAIHAN AUTOS - All Rights Reserved.
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